Wednesday, 18 April 2012

Is thirty minutes hanging on the telephone really a service Cornwall wants to sell to others?

One of the major problems with the new waste and recycling contract has been the inability of the call centre to cope with the deluge of inquiries and complaints. Waiting times of 30 minutes or more are common as the facility struggles to cope with more than 8000 calls per day.

Yet this is a service that Cornwall Council wants to sell to other authorities and public bodies around the country.

My experience of the call centre has always been excellent - when I can get through. But if Cornwall Council wants to sell this service to others, it surely has to come up with a better way of coping with peak demand.

1 comment:

David said...

Good looking with bushy blonde hair. No, not you Alex! Just liking the video.