But that doesn't mean that it isn't extremely annoying and disappointing that getting implementation dates and details is like getting blood out of a stone.
This afternoon I had a meeting with officers who are working on this joint Cornwall Council/BT/EU project. They asked to meet with me because:
We would really like to set up a meeting with you for sometime in the next few weeks where we can brief you on the programme, the roll-out in your area and the message we want to get across to the public.
Except that they couldn't answer any of my detailed questions about when different parts of Launceston will get the upgrade and which areas would get the even faster Fibre to the Premises (FTTP) system.
We know that roll out will start in our town in December. But nobody will get any notice of where is being upgraded until that upgrade has happened. At this point, householders can check online and be told that they can move to a new superfast broadband contract.
I know that the availability of the service to some will create a bit of a buzz and the obvious question from everyone else of "When will I get it?" Unfortunately, the only answer that will be available will be "At some point in the next three years."
I just don't think that is good enough - particularly for businesses that we are trying to persuade to move to or stay in our town or which are considering upgrading the services they offer.
I want to be an ambassador for this new service. I think it will be great for businesses and for homes. But the lack of information means that it is almost impossible to be an advocate.